Economic Transformation and Patient Engagement

Description:

The patient experience encompasses a full spectrum of a patient’s interaction with a health system that begins long before the patient steps foot into a care facility and extends beyond discharge. Delivering safe and effective care is a top priority for providers, but many healthcare organizations have overlooked other elements of care that create and enhance patient engagement. A critical aspect of the patient experience not to be missed is the overwhelming shift to consumerism. Digital technology is the foundation for convenient consumer interactions, which have rapidly increased in every industry except healthcare. Streamlining the consumer experience to meet patients’ expectations must be reimagined and at the forefront of the health system’s revenue cycle program.