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SXSW 2019

Automatic for the People: PublicService Automation

Emerging technologies like Robotic Process Automation, Artificial Intelligence and Blockchain can hold the key to unlocking the vast potential of public services and open data. But these technologies applied to bad processes will only lead to faster and more efficiently bad services. This panel will discuss what people can expect from public service modernization efforts today, what government, businesses and academia needs to do to better prepare our workforce for the challenges ahead, and debate what’s coming next.

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  1. How Robotic Process Automation is changing how government designs public service processes.
  2. How Artificial Intelligence is currently used for practical innovation in the government service delivery and what is coming soon.
  3. How government is approaching Blockchain technology and what limitations must be overcome to take concepts from pilots to full implementation.



Justin Herman, Emerging Citizen Technology Office (ECTO), U.S. General Services Administration

Meta Information:

  • Event: SXSW
  • Format: Panel
  • Track: Cities, Government & Politics
  • Track 2
  • Level: Intermediate
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