SXSW 2019

Strong Belief Loosely Held: Bringing Empathy to It


How can we use behavioral economics and other processes to help IT organizations adopt DevOps practices? Technology is easy but, people are another story. We’ll consider using game theory to encourage empathy in an organization and how you, as an individual contributor, help drive positive change in your team, company, and community. Let’s foster a thoughtful dialogue on how to address personal expectations and IT cultural needs as organizations transform.

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  1. Understand how to foster empathy within your team, organization and community to drive positive organizational change.
  2. Understand the how game theory explains why organizations can get stuck in a bad equilibrium and changing the game is needed in your organization
  3. Understand how to use behavioral economics techniques and cognitive bias "hacks" to help change your organization for the better.



Nirmal Mehta, Chief Technologist, Booz Allen Hamilton

Meta Information:

  • Event: SXSW
  • Format: Solo
  • Track: Tech Industry & Enterprise
  • Track 2
  • Level: Beginner

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