SXSW 2019

States Innovate and Citizen Identities Go Digital


Not every state is on the same roadmap when it comes to modernizing government services, processes and everyday conveniences via emergent digital technology. As with any government decision, stakeholders with vastly different priorities and end goals take varying lengths of time to weigh in, strategize and agree to move forward (which is often easier said than done). Through the lens of a case study about a digital driver’s license pilot commissioned by the National Institute of Standards and Technology (NIST) that involves three of the panelists, state govtech experts will discuss potential pitfalls, actionable tips and lessons learned along the road to effective collaboration for the betterment of states’ citizens.

Related Media

Other Resources / Information


  1. What obstacles and synergies do state government agencies encounter when implementing technologies that factor into citizens’ identities?
  2. How do state decision makers secure all-around agreement from their colleagues as well as the budget needed to push forward with an innovation agenda?
  3. How can state decision makers and tech providers most effectively work together to modernize and deliver government services that benefit citizens?



Aaron Motsinger, Partner, The Dialog Lab

Meta Information:

  • Event: SXSW
  • Format: Panel
  • Track: Cities, Government & Politics
  • Track 2
  • Level: Intermediate

Add Comments

comments powered by Disqus

SXSW reserves the right to restrict access to or availability of comments related to PanelPicker proposals that it considers objectionable.