SXSW 2019

Hard Conversations with Robots


In this talk we will discuss the complexities (and surprising simplicities) of having hard and personal mental health conversations with an automated chatbot. We will discuss the benefits of creating an artificial but not-so-intelligent conversational interface and our process for creating this product that combines human centered design with scientific evidence and experimental methods.
Chatbots have a unique potential to address mental health needs at scale. However, new innovation in how these chatbots are designed, developed and empirically tested will be needed in order to realize this vision.

Related Media


  1. Learn about Vivibot, a chatbot by Hopelab designed to address the unmet needs of teen & young adult cancer survivors.
  2. What are the complexities of having hard and personal conversations with an automated chatbot? How are health care professionals responding to this?
  3. Chatbots have unique potential to address mental health needs at scale. What type of innovation is needed to bring these to scale?


  • Stephanie Greer Ph.D., Research Lead , Hopelab


Robin Raskob, Senior Manager, Marketing & Communications , Hopelab

Meta Information:

  • Event: SXSW
  • Format: Solo
  • Track: Health & MedTech
  • Track 2
  • Level: Intermediate

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