SXSW 2025

Using AI to Score AI

Description:

Symbl.ai, the leader in conversation intelligence, today announced the launch of Custom Call Scoring, a groundbreaking feature that empowers businesses to evaluate audio, video, and text conversations using criteria tailored to their specific needs. This innovation, alongside the introduction of Scorecards for managing multiple evaluation criteria sets, represents a significant leap forward in conversation analytics.

Additional Supporting Materials

Slide Deck

Other Resources / Information

- https://docs.symbl.ai/docs/call-score-api
- https://docs.symbl.ai/docs/criteria
- https://docs.symbl.ai/docs/scorecard

Takeaways

  1. Tailored Evaluation: Businesses can now score calls based on criteria that matter most to them whether it's adherence to a specific sales process etc.
  2. Improved Accuracy: By aligning scoring criteria with actual business goals, organizations can gain more precise insights into conversation quality etc
  3. Enhanced Flexibility: With the ability to create and manage multiple Scorecards, businesses can easily evaluate calls across different teams, products

Speakers

  • Surbhi Rathore, Co-founder & CEO, Symbl.AI

Organizer

Sage Quiamno, Publicist, Sage PR

Meta Information:

  • Event: SXSW
  • Format: Presentation
  • Track: Artificial Intelligence
  • Track 2
  • Level: Advanced
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