An Effective Health Ecosystem for Consumers & Docs

Description:

Many shortcomings in U.S. health system can be traced to much of it being designed for a different era that did not prioritize consumer value or preferences. Facilities, care delivery, incentives/payment, business models and assumptions, policy/regulatory frameworks — through the eyes of today’s consumer, the most consistent takeaway is “This must change.” That’s the journey Highmark Health is on. Its Living Health model is about challenging ourselves to step away from what already exists to design a sustainable health ecosystem around consumer needs and expectations, so that the end-to-end health experience is simpler, proactive, and highly personalized, while keeping up with ongoing technological and medical advances, shifting market and regulatory forces, and broader societal changes.