2021 CX Report: Safety Eats the World
Marc Andreessen's audacious "software eats the world" (2011) thesis has switched in Tech to a more down-to-earth "safety eats the world" mentality in the wake of SXSW20's cancellation. In "2021 CX Report: Safety Eats the World" we gather the trends for greater human safety in the workplace and at home in experience design and technology for both private and public sectors. Maeda shares his emerging insights from moving into the critical event management space to tackle current and future black swan events with technology and design.
Spanning six years and millions of views, Maeda’s Design in Tech Reports correctly identified trends like Tech’s need for inclusive design, China's contactless UX, the unsettling societal impact of AI/ML, and remote work that all took hold soon after SXSW20.
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- What is the state-of-the-art in how technology and design are used to manage risks?
- Why does China's approach to design play the key role in the rest of the world's road to recovery?
- Business is more often about taking risks than just managing them. What's being done on that front?
- John Maeda, Chief Customer Experience Officer, Everbridge
John Maeda, Chief Customer Experience Officer, Everbridge