How to Make Customer Success a Company Cornerstone

Description:

The words outcome-oriented are written on an old whiteboard in Guru’s Philadelphia office, inscribed so long ago that the ink can no longer be erased from the board. That’s exactly how co-founder and CEO Rick Nucci regards the company tenet: It’s inextricable from a startup that’s laser-focused on relentlessly delivering outcomes.

Consequently, Guru’s approach to proving customer outcomes is meticulously quantified, rigorously unambiguous, and integrated into every facet of the company. From designing the product to communicating success metrics, Guru has been built on the goal of mastering the art of the outcome.

This talk will share specific examples of what Nucci has learned from starting Boomi and now Guru about how to put the customer at the center of everything they do.