SXSW EDU 2020
AI + Empathy: How Tech Helps Schools Listen Better
Description:
Popular media is full of stories about empathy and design thinking. From airports to hospitals, organizations are learning that when they make the effort to understand end users, they can make those users’ experience better. Now, colleges are following suit -- and in an ironic twist, they’re using artificial intelligence to do it. Join higher ed leaders and tech experts to learn how AI can actually help schools listen better -- and improve the systems that get in the way of student success.
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Takeaways
- Understand the challenges faced by college students as they navigate the admissions and enrollment process.
- Learn how colleges and universities are using AI to help their staff better understand -- and respond to -- students' needs.
- Discuss the metrics and tools that colleges uses to measure the impact of AI and other innovative technologies on campus.
Speakers
- Erin Willig, Program Specialist, Outreach & Student Success, Texas Higher Education Coordinating Board
- Kirk Daulerio, Co-Founder and Chief Evangelist, AdmitHub
- Dawn Medley, Associate Vice President for Enrollment Management, Wayne State University
Organizer
Ben Watsky, Chief of Staff, Whiteboard Advisors
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