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SXSW 2020

Jumpstarting CX for the Future of Mobility

Connected, autonomous and shared mobility present exponential challenges when it comes to customer experience. The manual processes and disparate systems in place to assist drivers today are ill-equipped to solve for these new challenges. This panel of insurance, customer experience and mobility experts will discuss the innovation required to provide the support future drivers will demand. The panel will address questions like: Can the auto world come together to provide unified customer experience, solving claims, maintenance, roadside and perhaps even new experiences we have yet to imagine? Who will take the lead? Insurers? OEMs? New Players? How does autonomous vehicles simplify or complicate these dynamics?

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Additional Supporting Materials


  1. How will the future of mobility impact customer experience. Why does the future of mobility matter today?
  2. Can shared, autonomous and connected customer service be as forward thinking as the future of mobility?
  3. Will global automotive OEMs evolve and become customer service organizations?


  • Miguel Fernández, CEO & Founder, Claimbot
  • Jeff Platt, Global Head of Claims, Turo
  • Nino Cavenecia, VP, Customer Operations, Outdoorsy
  • Tetteh Otuteye, Director of Insurance, Waymo


Miguel Fernández, CEO & Founder, Claimbot

Meta Information:

  • Event: SXSW
  • Format: Panel
  • Track: Tech Industry & Enterprise
  • Level: Intermediate
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