Conversational Society: Tension in the Machine Age

Description:

Without any training or without even really being aware of it, over the last decade we’ve become entirely accustomed to speaking to, and learning from machines.

Our virtual and physical worlds are pulled closer every day and although we benefit from it, it also brings tension. Nowhere is this tension felt more than in the conversation design.

The design of conversations between humans and machines is a point on a journey towards something like a knowledge singularity and to future-proof these conversations, we should be designing not just how the machine converses with us, but how we converse with them, too. Ultimately we want to ensure the machines help us becomes smarter and they don’t just become smarter themselves.