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SXSW 2018

Chatbots, AI & Conversational Singularity

Thanks to technology and mass adoption of smartphones, voice conversations have given way to texts, emojis and gifs to deliver information and emotion. Now, as voice-powered interfaces become more integrated into our services and daily lives, we’re on the brink of another communication shift. Mark will draw on history and the rise of chatbots and AI to explore the future of conversation and how brands must adapt now that conversations are the interface and personalities are the user experience.

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  1. What is the future of conversation?
  2. How does the rise of chatbots and AI affect how people communicate and converse?
  3. What do brands need to know about this?



Samantha Sumpter, Marketing Manager, Fjord

Meta Information:

  • Event: SXSW
  • Format: Solo
  • Track: Design
  • Track 2
  • Level: Intermediate
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