SXSW 2018

Using Tech to Improve Police-Community Relations


How can law enforcement agencies can leverage technology to improve residents’ experience, create positive police-resident interactions, and build community trust? The panelists are members from both the startup community and police departments who have partnered to do just that. We’ll cover topics like: serving residents as if they were your customers, giving officers better intelligence in the field to navigate situations involving people with mental illnesses, and storytelling with data.

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  1. What are the consequences of the community having a poor public perception of a law enforcement agency? Financial and otherwise?
  2. What information should officers have in the field that would help incident outcomes? What kind of data do you think they need access to?
  3. What aspects of customer service technology are you pulling from the private sector to improve your customer experience?



Meredith Hitchcock, Co-Founder & COO, RideAlong

Meta Information:

  • Event: SXSW
  • Format: Panel
  • Track: Cities Summit
  • Track 2
  • Level: Advanced

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