Why Incumbents Can Win the CX Battle in Healthcare
The healthcare landscape is undergoing rapid transformation. Political uncertainties and digital upstarts leave established enterprises facing a daunting challenge. The only way forward requires rethinking and transforming the customer experience just as we’ve seen in other industries. Healthcare leaders will leave invigorated by tangible strategies they can take to exceed the growing expectations of the modern healthcare consumer and emerge victorious in a competitive, cut-throat battle.
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Additional Supporting Materials
- How can I improve my member or patient connectivity to meet rising customer expectations?
- What innovative approaches have established healthcare companies taken when it comes to improving and personalizing the patient experience?
- What role will technology play in creating brand loyalty in the constantly changing healthcare landscape?
- Matt Gillin, CEO & Co-Founder, Relay Network
Will Crowley, Mktg Mgr, Relay Network