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SXSW 2018

Why Incumbents Can Win the CX Battle in Healthcare

The healthcare landscape is undergoing rapid transformation. Political uncertainties and digital upstarts leave established enterprises facing a daunting challenge. The only way forward requires rethinking and transforming the customer experience just as we’ve seen in other industries. Healthcare leaders will leave invigorated by tangible strategies they can take to exceed the growing expectations of the modern healthcare consumer and emerge victorious in a competitive, cut-throat battle.

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  1. How can I improve my member or patient connectivity to meet rising customer expectations?
  2. What innovative approaches have established healthcare companies taken when it comes to improving and personalizing the patient experience?
  3. What role will technology play in creating brand loyalty in the constantly changing healthcare landscape?



Will Crowley, Mktg Mgr, Relay Network

Meta Information:

  • Event: SXSW
  • Format: Mentor Session
  • Track: Health & Wellness
  • Track 2
  • Level: Advanced
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