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Cultivating Attuned Connections in UX Research

UX research is the foundation of empathic design. We teach UX researchers to lean in and attune to people with a curious, compassionate presence. Emphasizing mindfulness and attunement by the researcher, we invite research participants to reveal the ways in which they organize experience, especially around their vulnerability and unexpressed longings. As we gently discover the ways people organize their private experience, we are better able to go below surface level of everyday expression and touch deeper truths. We then communicate these essential themes and more delicate insights to design teams and product owners via specific video technique, bringing the empathic connection full circle.

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Amber King, UX Researcher & Curriculum Dir, Progress UX Research LLC

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