SXSW Interactive 2013

Telepresence Design Revolution


The future of telepresence sits at a hybrid intersection of robotics, consumer electronics, medical devices, and even aerospace and housewares -- and the primary driver behind this explosion is design. Unexamined individual needs are revealing a new approach to effective and connected care -- with devices as the delivery mechanism but not the complete experience that's now required -- the emotional presence of a device in a space. The art and craft of this is to design to the "less obvious" to make it a richer experience -- for doctors, patients, technicians and families. Drawing on current client work with developing a robotics telepresence interface for healthcare, as well as consumer health related applications including mobile health gaming and diabetes management mobile tools, Meyers will present emerging best practices and insights into designing devices, software and experiences in light of the need for them to relate and communicate with people in a new way over distance.

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  1. How can we best understand and design patterns of communication that are reassuring or alarming, and design for maximum human response with a robotic or telepresence interface in healthcare and other arenas – and how can engineers, programmers and designers decode, understand, and “re-embody” cues and body language for robotics, avatars and products ?
  2. With robots the first thing considered is its physical presence -- but it's the way the robot behaves that matters, the emotional presence of a device in a space. How can a product be designed to have or convey a sense of actual, believable emotions and emotional presence?
  3. We have lots of devices and software, but it's how you connect one thing to another for patients and doctors that is the critical factor for ongoing success. How will the overlap of design, technology, human understanding and emotion be essential to guide new product development and service design?
  4. How do you design for a continually present device instead of an emergency – and how do you build in emotional feedback systems, as well as the aspects of a device as "companion"?
  5. How can we create a mobile or telepresence interface that will communicate in more natural language, moving to a device or robotic "body language" interface, and a personality presentation that users can evolve and become more comfortable with as the engagement is sustained?



Michael Meyer, Partner, Essential

Meta Information:

  • Tags: design
  • Event: Interactive
  • Format: Solo
  • Track: Science and Space Exploration
  • Track 2
  • Level: Advanced

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