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SXSW Interactive 2016

Tapping the Global Millennial Workforce

Bryce Maddock has disrupted the outsourcing industry in the Philippines by taking a Silicon Valley-inspired, people-centered approach. He began by asking, “Does this work have to be miserable?” And he said no. Today Bryce’s company TaskUs provides ridiculously good customer service to the world’s fastest-growing startups – including Uber, Tinder and Whisper – while also providing stimulating work in an environment with a disruptive culture. TaskUs is tripling its work force and revenues in the next 18 months. Bryce can give a behind-the-scenes look at building a people-focused business that also operates at a $35 million run rate.

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Takeaways

  1. How do you build a profitable business by taking a people-centered approach?
  2. What makes millennials work harder and better than any generation before them?
  3. Can you innovate an industry that hasn't changed in 15 years?

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Organizer

Stephanie Harnett, Sr Asst, Olmstead Williams Communications

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