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SXSW Interactive 2016

Overcoming Design Roadblocks in Government

It’s easy to ignore the design of government programs and services until something breaks – a natural disaster or financial crisis dramatically exposes the status quo. Government is involved in the largest and most complex problems on the planet, but it’s also a bureaucracy that can make change difficult. In this interactive session, learn how designers in the Lab at OPM have overcome roadblocks to designing change in government through examples that include redesigning user experience on USAJOBS and programs impacting low-income children.

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  1. How does the design process change when you can’t operate like the private sector and what can the private sector learn from government?
  2. What are the perceived and real barriers to change in designing in government and what are creative ways to move past them?
  3. Is it possible to measure the impact of design in government?


Meghan Lazier, Designer, Office of Personnel Management

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