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How to Scale Without Losing Savvy Customer Service

Picking up where her HBR Blog post “How to Scale Without Losing Savvy Customer Service” left off, Natalia Oberti Noguera (@nakisnakis on Twitter) has assembled a panel of early adopters and representatives from the startups that these power users love. Speakers will discuss tips, best practices, and lessons learned on how to provide consistently great customer service while growing a business. IndieGoGo’s take on customer service is called “customer happiness.” And, happy customers can make the difference between a business model that works, and one that doesn’t. Make sure to join the conversation--your users will thank you.

Additional Supporting Materials




Natalia Oberti Noguera, Founder & CEO, Pipeline Fellowship

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