Building Trust in Community Marketplaces
Trust is one of the most important elements in building any online community, particularly in the 'share' economy as possessions, homes, resources, and skills are traded, rented, and sold.
This panel explores different strategies and approaches to building a responsible and secure community marketplace. Experts from within the industry will share successes and failures, risks and rewards of community marketplaces.
We will discuss features to integrate into your platform to develop trust and safety within your community marketplace, as well as when and how to incorporate social media to strengthen community ties. The panel will also present different approaches to user disputes and complaints, insurance policies and liability, and customer service.
Additional Supporting Materials
- Jennifer Newman Sharpe, Attorney, Law Offices of Jennifer Newman Sharpe; Sparkplug
- Julia Wilde, CEO & Co-Founder, Sparkplug
- Corinne Haxton Pavlovic, Group Manager, Trust and Safety, Etsy
- Steve Kirkham, Product Lead in Trust & Safety, Airbnb
Jennifer Newman Sharpe, Attorney, Law Offices of Jennifer Newman Sharpe; Sparkplug
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