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SXSW Interactive 2014

How to Un-Crazy Your Crazy Client

You're being yelled at, maybe by your boss or just a mean client; what do you do? Through 10 years of tennis coaching, I've learned that there is one skill that can make or break a coach's career: client management. I've seen very knowledgeable coaches lose jobs over this, and very unprofessional coaches succeed just because they were good at this. My short presentation will focus on one technique that allows you to take a distressed client, who is yelling and screaming at you, and bring them over on your side and make them your ally. It is called 180 degree conflict resolution and it has been in practice in the Canadian tennis coaching industry for over a decade now. I will show just how applicable this technique has been working with difficult clients in the technology sector.

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Takeaways

  1. Why is this topic important?
  2. How is 180 degree conflict resolution used in tennis?
  3. How does this conflict resolution technique translate into working with clients in the technology industry?
  4. What are the steps involved in accomplishing this technique?
  5. When should this technique be used?

Speakers

Organizer

Ashneel Singh, Project Manager/ Business Analyst, Vision Critical

Meta Information:

  • Event: Interactive
  • Format: Future15
  • Track: Social and Relationships
  • Level: Beginning
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