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SXSWedu 2014

Using Social Media to Navigate Healthcare

Medical professionals, patients, and savvy navigators of the healthcare system will discuss resources to use when traditional channels are not effective or timely when a person or a family is faced with a medical crisis. The healthcare system can be daunting to those unfamiliar with the language and culture of the medical community.

The benefits of online education, support groups, blogs, radio blog shows, Facebook groups will be explored. We will give specific examples of how individuals and families can benefit from utilizing social media on their diagnostic journey. We will discuss the benefits of having a patient advocate, whether it be an individual or an online community. We will talk about how to protect your privacy in this open and public forum.

From finding a diagnosis to negotiating with healthcare networks, third party payers, and providers to have services covered, we will delve into the pitfalls that hinder effective care, and then provide solutions.

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Additional Supporting Materials


  1. Where do I turn when I can't find answers for my health care issues?
  2. What resources are available to me to assist in my health care odyssey?
  3. Who is going to pay for my health care needs when my insurance will not cover the cost?



Mary Elizabeth Parker, Medical Liaison, U.R. Our Hope

Meta Information:

  • Tags: social media, advocacy
  • Event: EDU
  • Format: Panel Discussion
  • Track: Civic Engagement & Philanthropy
  • Session Focus Area
  • Level: Intermediate
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