SXSW Interactive 2013
Creating Services for the Invisible Interface
Smart system design and service design go hand-in-hand as we move forward to the next generation of non-screen based interfaces. New devices and technologies are presenting opportunities for companies to create invisible and seductive service experiences. People are just beginning to interact more naturally with the devices and interfaces that are already embedded in our lives. But can we fall in love with things we can't see? Our panel will explore the emerging challenges and opportunities that these more human, personalized experiences will bring, and how they will alter the ways in which people engage with technology.
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Additional Supporting Materials
- What are the companies and technologies that are enabling more human, personalized service experiences?
- As touch, voice, and gesture-based interactions become more embedded in our lives, who will define a common global language of interaction? Our panel will explore how designers and technologists must distinguish between a user’s intent, and when they are simply going about their day. Decoding this language will be a key challenge in creating successful services for the invisible interface.
- What are the qualities and skills that tomorrow's designers and technologists need to have in order to navigate the new landscape of smart systems and non-screen based interfaces?
- How can companies use data in smarter, more personal ways to create services that take advantage of the “real” world around us? The digital services of the future will have built-in personalization and meaning to help businesses create better experiences and deeper connections with their customers.
- What are the tools, methodologies, and processes that companies are using when designing for emerging interfaces that allow for more natural, human interactions?
Sara Munday, Director of Marketing, FJORD