SXSW 2023

Is AI the New HR? Protecting Civil Rights at Work


People generally recognize that social media, shopping, and streaming websites make automated recommendations. But many are unaware that very similar technology has proliferated into work. These automated systems, including artificial intelligence (AI), impact who sees job ads, gets recruited, is interviewed, succeeds in an interview, and ultimately gets hired. On the job, automated systems may determine compensation, promotion and termination. While tech is revolutionizing the nature of work, it also may perpetuate historical discrimination or create new race, gender, age and disability biases. This panel gathers experts to explore how AI and automated tech is being used to determine who gets and keeps a job, how discriminatory bias can creep into these systems and how to prevent it.

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Additional Supporting Materials


  1. Technology is used in all aspects of work, tracking job performance and selecting who sees job ads, who gets interviewed and who gets hired.
  2. New automated tech systems can create new barriers to jobs or perpetuate long-standing, historical discrimination and biases.
  3. The EEOC’s initiative is ensuring that the use of AI or other automated tech complies with workplace civil rights laws.



Charlotte A. Burrows, Chair, U.S. Equal Employment Opportunity Commission (EEOC)

Meta Information:

  • Event: SXSW
  • Format: Panel
  • Track: Workplace Revolution
  • Track 2
  • Level: Intermediate

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