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SXSW 2021

What Virtual Communities Teach Us About Humanity

2020 has been a year of forced isolation for many. Without the prospect of seeing friends and colleagues and traveling around the world, depression sunk in for many. Swapcard's moderator, Matthew, will be interviewing two clients with the year's most successful stories of taking their events virtual and building communities online. Both organizers have experienced the power of technology in bringing people together when they're miles apart. They will discuss their strategies and lessons learned, as well as their vision for the future of the events industry and technology's central role in fostering 365 communities. Audience questions are encouraged and will be answered live.

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  1. It's possible to engage authentically, even through a screen
  2. All you need is the right tools, attitude and skills
  3. While we can't see each other face-to-face at the moment, it's important not to lose touch with one's community. Make the most of online engagement.


  • Matthew Donegan-Ryan, General Manager, Swapcard
  • Narisa Wild, Senior Vice President, Informa
  • Jessica Duarte, Professional Development & Platform Manager, NAMM U


Mia Masson, Copywriter & Content Director, Swapcard

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