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SXSW 2021

For a Life-Saving Nonprofit, AI is a Game-Changer

For many organizations, the use of AI automates back-office tasks or scaling a hiring process. For nonprofits like The Trevor Project, implementing AI means greater impact in saving young LGBTQ lives.

Trevor seeks to optimize its services by using AI as an enhancement to the human touch. In partnership with Google.org, The Trevor Project explores how new AI models can support its mission by pairing highly trained humans who care with world-class technology.

Lena Ballantine, COO of The Trevor Project will be joined by Jen Carter, Head of Tech & Volunteering at Google.org, to discuss developing AI models to ensure crisis services are available to those most in need – sharing examples of people-centric AI systems to assess risk and to scale crisis counselor training to save more lives.

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  1. Environmental factors like the COVID-19 pandemic created increased urgency to support crisis services using innovative technology solutions.
  2. When developing AI to save lives, the stakes are higher. Rather than replace human input with AI, Trevor and Google develop human-supported AI.
  3. Attendees will learn how a global tech giant like Google approaches mission-based work with nonprofit organizations like The Trevor Project.



Jackson Budinger, Senior Account Executive, LaunchSquad

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