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SXSW 2021

Digital Dissonance – Empathy in an Online World

COVID-19 has shifted our real-world communities to the digital space faster than ever. While they have taken on new forms, they are still just as powerful for human connection – if leveraged correctly.

Bullying, violence, or intolerance bleeds into our everyday lives, in school, at work, or in relationships.

A lack of empathy and connection while using the internet can impact people in their real lives. But what makes us feel connected?

Can building empathy in our online spaces better our world offline? The panel discusses how empathy, insight, and support in the process of people’s emotional journey are cornerstones of forging positive connections.

We debate how technology facilitates learning from each other and helps us embrace all kinds of people to truly connect.

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  1. Until we change how we use tech to build empathy with others online, we won't see the change we desire in the real world.
  2. Technology can be the key to teaching how to have empathy for others, both online and offline.
  3. Fulfilling connections are possible in this new world. We need to ensure digital connections have the potential to be more human and empathetic.



Lacey Vernon, Community Manager, Shadow's Edge

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