SXSW 2021

Changing Government Culture to Amplify Users

Description:

The COVID-19 crisis threatened to destabilize US military services and national security. Designing solutions such as a self-harm intervention app and a tool to track the coronavirus spreading on Navy vessels required sensitive, rapid user experience testing and validation. That’s where the Defense Digital Service (DDS), a “swat team of nerds,” was key. Committed to “Go where the work is” and “Design with users not for them,” DDS faced into the pandemic.
Katie Olson, DDS Deputy Director will showcase how DDS helped military branches and service members assess mission-critical situations and how design critically informs situational awareness for counter-small unmanned aerial systems (C-sUAS) missions, self-harm intervention, & defense tech.


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Takeaways

  1. An urgent situation, such as a pandemic, can shed light on bad systems.
  2. Government can improve user engagement by designing with users and training can instill the practice for the success of future product development.
  3. The proof is in the pudding: changing government culture can improve user experience.

Speakers


Organizer

Kathleen Clark, Digital Service Expert, Communications, Defense Digital Service


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