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SXSW 2020

Employee Engagement and the Healthcare Experience

Engaged, happy healthcare professionals deliver significantly better patient experiences and outcomes. But the labor market for healthcare professionals is the tightest it has ever been in history. Patient experiences and successful outcomes are the most compelling healthcare marketing, so healthcare organizations are focusing on creating valuable employee experiences in order to improve as many patient and healthcare professional lives as possible. The dawn of the Affordable Care Act has led to a rise in healthcare consumerism – a shift from patients as passive bystanders to people empowered in their healthcare decisions, choosing those options that have the best reputations. We’ll explore how engaging pharma and healthcare employees can lead to improved outcomes and stronger reputations.

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  1. Learn how healthcare professionals and practitioners who are engaged at work are delivering significantly better patient experiences and outcomes.
  2. Understand why there's an urgent need for pharma and healthcare organizations to deliver an impactful Employee Communication and Engagement strategy.
  3. Hear how the shift in patient expectations has impacted healthcare systems and why the organizations with empowered employees will continue to thrive.



Robyn Hannah, Sr Dir, Global Communication, Dynamic Signal

Meta Information:

  • Event: SXSW
  • Format: Panel
  • Track: Health & MedTech
  • Level: Intermediate
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