SXSW 2020

Every Interface is Conversational

Description:

From push notifications to illustrations to error messaging, we’re constantly provided with opportunities to connect with our users — and when we make our interfaces human-centered, we make them conversations (no chat bots required). These conversations broaden our experiences and enable them to do more — to be more inclusive, to humanize our brand, and empower users on their journey.

Related Media

Vimeo Video

Takeaways

  1. Content guides our users into, through and even out of an experience.
  2. Content establishes a voice: a brand, an attitude, a consistent tone.
  3. Well-crafted content lets us speak to our users as humans, which allows us to be more inclusive and authentic.

Speakers

  • Michael Champlin, Experience Designer, projekt202

Organizer

Michael Champlin, UX & UI Designer, Wildwood Creative

Meta Information:

  • Event: SXSW
  • Format: Presentation
  • Track: Design
  • Track 2
  • Level: Intermediate
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