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Radical Student Success: Customer Service

To many educators, the idea of customer service is anathema to the enterprise of higher education. Customer service upends centuries of tradition by centering student needs above the institution’s. This session highlights The University of Texas at Austin’s approach to improving success by providing radical customer service to students who run into administrative barriers. This strategy provides high-touch service and problem solving in navigating complex challenges to timely graduation.

Additional Supporting Materials

Learning Objectives

  1. Introduce Customer Service as a Student Success Strategy
  2. Educate participants on the Graduation Help Desk
  3. Provide simple strategies for replication of customer service principles in student success

Speakers

Organizer

Cassandre Alvarado, Dir Student Success & Graduation Initiatives & Clinical Asst Professor, The University of Texas at Austin


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