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Outsourcing Startup Operations

Outsourcing allows a startup to focus on its core competency, maintain an engineering culture and add leverage to every member of its team. This workshop will cover how an early-stage startup can effectively outsource its ops, so it focus on what it does best: ship an amazing product or service.

This workshop will provide an intensive review of many of Yipit's outsourced operational processes I have developed over the past 5 years. Attendees will leave with a very good sense of how to:
- Utilize contractors to deliver excellent customer service, account management, content, low level BD, reporting, administration, and more
- Marshal human resources through Mechanical Turk, Elance, TaskRabbit and CrowdFlower
- Identify which tasks are appropriate for each outsourcing method
- Ensure scalability through processes and metrics

Additional Supporting Materials


  1. How can outsourcing make my startup 100% more productive?
  2. Which tasks are appropriate for which types of outsourcing?
  3. What shouldn't you outsource?
  4. How can redundancy, recursion and metrics ensure cheap, simple and high-quality tasks with minimal cognitive overhead?
  5. What are the ethical considerations for outsourcing?



Jim Moran, COO/Co-Founder, Yipit

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