Workplace Redesign: The Big Shift from Efficiency
We have become adept at applying design thinking and methodologies to the design of products and customer engagement experiences. Isn’t it about time we apply this same thinking to our own work environments? We all recognize that talent is becoming central to business success. Most companies focus on talent attraction and retention. Yet, there’s a missing middle here – talent development? When the topic comes up, we tend to fall back to thinking about training programs. Yet, the most powerful learning and talent development occurs on the job. What if we reconceive our work environment to include not only our own employees, but everyone outside the organization who has relevant expertise to help us learn faster? What would such workplaces look like? How would they function? If we get this right, we can move from a world of diminishing returns to increasing returns, where the more participants who join in, the faster everyone will learn by working together.
Additional Supporting Materials
- Why have our work environments been designed for efficiency and why is that becoming such an obstacle to faster talent development and performance improvement?
- What are the specific design goals that have the greatest impact in helping our employees to learn faster and drive more rapid rates of performance improvement?
- What are the design principles that seem to have the greatest potential to accelerate learning and performance improvement in the workplace?
- How can we more effectively harness social software and data analytics to drive more rapid learning and performance improvement?
- How have specific companies applied these design principles in their workplace to drive more rapid performance improvement?
- JOHN HAGEL Deloitte Consulting LLP
ANISHA SHARMA Deloitte LLP
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