Healing Healthcare with UX Design
Healthcare technology is rarely designed with the patient in mind and designing a better experience is a daunting task. To make an impact, designers need to arm themselves with a mission, passion, and a patient mindset.
Twelve years ago when Abbe Don’s partner was diagnosed with breast cancer, the patient decision support tools available were woefully inadequate, frustrating and hard to use. As a designer, she knew there had to be a better way.
In this intimate talk, Abbe will share how her experience as a caregiver shaped her thinking about design and the patient experience. She will present real-world examples of mission-driven designs that are transforming healthcare.
Abbe will provide an unvarnished look at how far we have come in healthcare UX, how far we still need to go, and why having a mission is crucial. In an interactive exercise she will challenge session participants to find their mission and use it as a springboard for innovative design and problem solving.
Additional Supporting Materials
- Why is healthcare a challenge for user experience designers?
- Why should session participants care about finding a mission? How can you use your mission as a springboard for design and problem solving?
- How can designers use field research to decipher the complexities of the healthcare ecosystem?
- What do designers need to know about the healthcare industry to build better systems for physicians and patients?
- How far have we come in healthcare UX, how far do we still need to go, and what can we learn from examples of successful and effective design?
- Abbe Don Epocrates, Inc.
April Marks Epocrates, Inc.
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