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How to Be a Productive ERT

Event SXSW Interactive 2009
Format Solo
Organizer Chris Fullman – chrisfullman.com
Description For many small-yet-growing companies, the need for an IT person (or "Emergency Response Technician" - ERT) often falls on the shoulders of one employee who primarily has non-IT duties. This presentation will offer valuable tips and philosophies to improve the productivity, prioritization and sanity of that often-overwhelmed individual.
Questions
Answered
  1. What is an ERT (Emergency Response Technician), and are you one?
  2. You're overwhelmed as it is. How can you still be productive and still handle IT-related tasks?
  3. What pointers can you get to help you prioritize your IT tasks with your primary duties?
  4. Meltdown! Can you handle IT disasters without ignoring your primary duties?
  5. How can you prepare for and help prevent IT disasters?
  6. How can you work-in a regular IT routine along with your normal duties?
  7. Are there any off-the-shelf tools you can use to help prioritize, organize and resolve IT issues?
  8. How can you prepare for and prevent your IT instructions/policies from being ignored?
  9. How can you determine whether or not you're ready to hire a part/full-time IT person?
  10. Your company is ready to finally hire a part/full-time IT person! Where do you go from here?
Level Advanced
Category Other
HELP