We live in a world where the little things really do matter. Each encounter -- no matter how brief -- is a micro interaction which makes a deposit or withdrawal from our rational and emotional subconscious. The sum of these interactions and encounters adds up to how we feel about a particular product, brand or service. Little things. Feelings. They influence our everyday behaviors more than we realize.
Questions Answered:
What does experience design have to do with marketing?
How to social networks fit into the marketng mix?
Why do some brands do a better job of creating loyalty?
How can brands leverage the power of 2.0 technology?
What are some of the changes we are seeing in consumer behavior?
Who's getting it right?
Why should we care about Micro-Interactions?
Where can brands invest in this space?
What does it mean to have "infinite touch points"?