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What The Government Can Learn From Amazon

Event Interactive 2011
Format Solo
Organizer Adria Richards – ButYoureAGirl.com
Description Have you ever bought something on Amazon and wondered, "Why isn't buying a passport as easy as this?" With over 300 million people in the United States, there is certainly room for improvement how their lives are recorded, updated and exchanged. If the Arpanet was created to provide a centralized, communications network, why are we not taking advantage of this access to lower costs and reduce data errors? Amazon processes, ships, and delivers packages all over the world and can now predict delivery within 12 hours of ordering. Why does your driver’s license take two weeks? We will explore what advances in digital data records and key benefits including: savings on redundant data entry and mistakes, less identity theft and fraud, rewarding efficiency and creating social benchmarks. The other side of this data coin includes managing expectations, privacy, security and opt-out from such programs. RFID’s in passports, pets and popcorn seem like the stuff of science fiction. GPS location tracking in cell phones are common place and you can throw a device into your kid’s backpack for peace of mind they made it to school. With over 170 million smartphones sold in 2009, there is clear evidence people are eager to manage their lives on the go and personal records maintained by the government is a great starting point.
Questions
Answered
  1. What is broken in the current system of personal data record management by the US Government and what are some quick wins to explore?
  2. What do citizens want from their government? (less mistakes, faster turn around)
  3. What data sets are ideal starting points? (Birth certificates, drivers licences, immunization records, passports)
  4. What are the obstacles and how can they be overcome? (Cost, politics, contractor selection)
  5. How did Amazon develop their infrastructure and how can it be adapted to government?
Level Beginner
Category Government and Technology
Tags government, Privacy, RFID
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