We’ve heard that “all press is good press.” But during SXSW 2009, several panels provoked heated audience debates over a new variation: is social marketing successful if people talk about it? Controversial campaigns such as Whopper Sacrifice warrant a discussion about what really makes social media successful… and what doesn’t.
Questions Answered:
How do we gauge the success of social marketing/branding beyond traditional metrics?
Does awareness/discussion prove that a campaign was successful?
How does negative discussion/criticism impact marketing/branding efforts?
How does negative response present opportunities for brands (if at all)?
How do we determine the relationship between awareness, engagement and affinity?
What is social media actually good for?
How can social media/branding hurt a brand more than it helps?
How do we tell when a campaign promotes discussion around a brand, rather than around the campaign itself? Are both kinds of conversation useful?
How do we design campaigns that generate conversation about the intended subject, rather than about themselves?
How can we create social objects and campaigns that do help your brand?
Level:
Intermediate
Category:
Advertising, Branding / Marketing / Publicity, Case Study, Social Networking, User Generated Content