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Link to this page-
Customer Support for Cloud Computing? Yes, No, Maybe So?
- Your vote:
- Yes No
- Organizer:
- Description:
- Some say support in the Cloud is not needed. Others say it absolutely is. This panel will bring together leading Cloud providers, some that provide support – like Rackspace – and some that don’t – like AWS, and long-time cloud customers to battle it out.
- Questions
Answered: -
- What does customer service in the Cloud entail?
- How should service play into your cloud hosting decision?
- Do you need Cloud customer service or not?
- Should there be different levels of service for different types of customers?
- Once it is all automated, do you still need service?
- How can customer service in the Cloud pay for itself?
- How can customer service in the Cloud be scaled for hundreds of thousands of customers?
- Level:
- Intermediate
- Category:
- Business / Entrepreneurial / Monetization, User Experience
- Type:
- Panel
- Event:
- Interactive 2010
Developed for SXSW by Lindsey Simon