As your social media community grows, you must rethink your initial persona decisions. It’s a challenge to speak to a diverse audience for business (customers, vendors, peers, competitors) or personal (friends, co-workers, bosses, relatives) accounts. A persona strategy maps your communication to each audience segment and improves your effectiveness.
Questions Answered:
What is a persona strategy?
How can I define and maintain a simple and effective persona strategy?
How can I sort my community into segments?
Should I have a separate persona for each community segment?
How can I use social media tool privacy settings and options to segment my audience?
What is the best way to implement a new persona strategy with my community?
How can I encourage my community to adjust to my new persona strategy?
How do I keep track of what to say (or not say) through each persona?
How do I let my business community know which platform I use for each type of information?
How does having a persona strategy increase my communication effectiveness?
Level:
Intermediate
Category:
Community / Online Community, Content, Online Relationships