- Create an account in order to vote and/or comment on the panels that interest you.
- Click on the specific panel title for more info and to comment. Select "search options" below for filtering options.
- Please note: The voting period is now closed.
Link to this page-
Online Communities: Taking Them to the Next Level
- Your vote:
- Yes No
- Organizer:
- Description:
- As communities develop, they go through stages similar to those of individuals: The infant community requires special tending, adolescence can be trying, and maturity often requires complex attention. Mature communities demand a tiered approach so newcomers get what they need, while long-time members still feel satisfied, recognized, and rewarded.
- Questions
Answered: -
- What are the key factors in a plan for social interaction?
- What's the currency of a community, and how do you plan a framework to house it?
- What specific conversational techniques encourage interaction in a very young community?
- How can you set up conditions so leaders arise from the community?
- What's the role of and importance of lurkers (read-only participants)?
- What if things go off topic?
- How do you handle special cases? (cliques, conflicts, flamers, curmudgeons, community uprisings)
- What's the difference between good trouble and bad trouble?
- How does community management change when a community reaches critical mass?
- How do you keep newcomers and old-timers both happy in the same community?
- Level:
- Intermediate
- Category:
- Community / Online Community, Social Networking
- Type:
- Dual
- Event:
- Interactive 2010
Developed for SXSW by Lindsey Simon