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Link to this page-
It's Never What They Say, It's What They Mean
- Your vote:
- Yes No
- Organizer:
- Description:
- When someone yells online, it's easy to get caught up in the negativity, seeing visions of doom and gloom. But more often than not, negativity is a form of passion. This session will introduce you to the fine art of translating community discussions into actionable decisions.
- Questions
Answered: -
- When someone yells at our company about our product, are they really upset or just passionate?
- How do I know when to respond to negativity?
- What are appropriate responses to community members?
- Why is text communication so difficult, and so important?
- How do I write strong copy?
- How can I clarify my intent and meaning through the horrible communication method of text?
- What is community communication?
- Why is community communication so hard to understand?
- Level:
- Intermediate
- Category:
- Community / Online Community
- Type:
- Panel
- Event:
- Interactive 2010
Developed for SXSW by Lindsey Simon