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Title:

Slashing Through Red-Tape to Revolutionize Corporate Communication

Your vote:
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Organizer:
Paula Berg, Southwest Airlines
Description:
After four years of blood, sweat and tears, sleepless nights, blunders and triumphs, Southwest Airline’s social media efforts have emerged as a light-house for the Company’s communication. Find out how they knocked traditional PR and Marketing strategy on its ass to revolutionize the company’s voice.
Questions
Answered:
  1. 1. How do I knock old PR and Marketing strategy on its ass to revolutionize my company’s voice?
  2. 2. How do I sweet talk my execs into starting an emerging media program and convince them that the ROI will come later?
  3. How do I get my own Emerging Media team and a budget?
  4. How do I tweak my resume to land a job in Emerging Media?
  5. How “open and honest” does my company really have to be?
  6. How do I handle a PR crisis online? Wait, should I have a crisis plan already?
  7. How do I position my team as the authority on emerging media at my company?
  8. How do I control my Employees online without stifling the spirit of social media?
  9. Can I just wait and hope this whole twitter business blows over soon?
  10. What every social media vendor should know before contacting Southwest Airlines
Level:
Advanced
Category:
Blogging, Branding / Marketing / Publicity, Case Study, Content Management, Online Relationships
Type:
Solo
Event:
Interactive 2010
Developed for SXSW by Lindsey Simon