After four years of blood, sweat and tears, sleepless nights, blunders and triumphs, Southwest Airline’s social media efforts have emerged as a light-house for the Company’s communication. Find out how they knocked traditional PR and Marketing strategy on its ass to revolutionize the company’s voice.
Questions Answered:
1. How do I knock old PR and Marketing strategy on its ass to revolutionize my company’s voice?
2. How do I sweet talk my execs into starting an emerging media program and convince them that the ROI will come later?
How do I get my own Emerging Media team and a budget?
How do I tweak my resume to land a job in Emerging Media?
How “open and honest” does my company really have to be?
How do I handle a PR crisis online? Wait, should I have a crisis plan already?
How do I position my team as the authority on emerging media at my company?
How do I control my Employees online without stifling the spirit of social media?
Can I just wait and hope this whole twitter business blows over soon?
What every social media vendor should know before contacting Southwest Airlines