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Title:

UX Process Improved: Integrating User Insight

Your vote:
Yes No
Organizer:
Steve Portigal, Portigal Consulting
Description:
Best practices for user research are not hard to come by, but experience is the ideal way to develop mastery. And with experience inevitably comes failure. Embarrassing, awkward, hilarious failure that gives the gift of self-improvement. We’ll share our own unvarnished examples and what they taught us.
Questions
Answered:
  1. How to prevent the stink of fear from contaminating your usability lab
  2. Observation rooms: sauna or deep freeze?
  3. What not to wear when there's a one way mirror, for facilitators AND observers
  4. How do deal with furniture failures (Swivels, rockers and wheels)
  5. How not to accidentally scare your research subjects by screaming
  6. How to try to pass yourself off as a college student when you're a 35-year-old man
  7. What to do with data from that insane subject
  8. Can you use the bathroom during an in-home interview?
  9. How to maintain rapport while declining to accept Jesus in your heart
  10. What to do when your respondent won’t speak or look at you and everyone wants you to leave
Level:
Intermediate
Category:
Design Thinking, Interface Design, User Experience
Type:
Panel
Event:
Interactive 2010
Steve Portigal
on 17/8/09
Fellow panelists include:
Nate Bolt, Bolt|Peters
Dan Saffer, Kicker Studio
Aviva Rosenstein, Ask.com
Mark Trammell, Digg

!
Dave Gray
on 17/8/09
Wow, what a great proposal! Not to be missed. Can't wait to learn more.
Russ Unger
on 19/8/09
Great panel, great group of people to talk on the subject!
andee baker
on 19/8/09
Excellent stuff, great idea, thanks!
Kate Rutter
on 24/8/09
Finally, a group willing to talk about failure to help keep others from the abyss. Plus, it promises good stories that are funny. Sad and heartrendingly funny.
Jon Innes
on 24/8/09
Sounds entertaining and informative. Look forward to it.
hillary hartley
on 3/9/09
Despite saying I wouldn't vote for anything with FAIL in the title, I can't say no to Trammel and the Boltron.
Craig Peters
on 3/9/09
What do you do when the participant starts dancing in front of the mirror when the moderator steps out of the room? (btw, I'm *more* inclined to vote for something because it has the word FAIL in the title!)
Beth Dean
on 3/9/09
Ugh every usability test I've done has had at least one "wild card" (read totally insane) participant.
Kelly Braun
on 4/9/09
Sounds like fun - love the panel of speakers. What does one do when the participant who has already said he uses PayPal so he can cheat on his girlfriend starts coming on to the moderator so strongly even the observers are creeped out? Not to mention the ones that are drunk or high? Or the man who thought if he clicked on the picture of a country he would magically be transported there? I miss the eBay / PayPal participants.
tiffany jewelry
on 22/10/09
Love this man. Great stuff, great prices, free shipping. Email him if you cant find what you are looking for and he will look for you. Good customer service.louis vuittonSomeone who is knowledgeable in louis vuitton.Another guy from hong Kong (Largest louis vuitton second hand city, I believe) he has great stuff at fair prices but his shipping is insane
Online Games
on 24/10/09
Great panel, great group of people to talk on the subject!
blu ray ripper
on 13/11/09
. Hope this one gets through.
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