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Title:

Social Sentinels: Managing Antisocial Behavior In Online Communities

Your vote:
Yes No
Organizer:
Alex Jones, Pluck / Demand Media
Description:
Opening your website to the world means opening up to the good, the bad, and the downright ugly of human behavior. Don't despair when griefers and spammers show up, because we've got UX techniques and technical practices learned from communities large and small to help you build a vibrant community.
Questions
Answered:
  1. What types of problem behavior plague web communities?
  2. What motivates problem behavior?
  3. What tools and ideas can I use to manage harmful users?
  4. How does the user experience, workflows and visual design influence user behavior?
  5. When should I tap community moderators and how do I choose them?
  6. What tools can be given to community moderators?
  7. How visible should moderation actions be?
  8. When can be moderation be automated and when should I rely on a human touch?
  9. Can problem users be redeemed?
  10. How do you define problem behavior in the context of your community?
Level:
Intermediate
Category:
Community / Online Community, Interface Design, Social Networking, User Experience, Web Apps / Widgets
Type:
Dual
Event:
Interactive 2010
Alex Jones
on 17/8/09
As the description above is limited, here's some additional information about the topic, which we hope will encourage you to give us a Thumbs Up and join us at the panel in March.

Presenters: I will be sharing the stage with Todd Sieling, who will share his wealth of experience gained through the Ma.gnolia community and Corvus Consulting. My background includes building communities, both online and off and working through the complex experience problems that arise when building a social platform that powers billions of interactions per month.

There are many ways to deal with antisocial behavior, we aim to show you applicable methods that will keep your community strong.
Kyle Simpson
on 17/8/09
I can attest to Alex's expertise in building the social interaction experience for huge and successful online communities through Pluck/Demand Media. I'm sure this talk will be top-notch!
Alex Jones
on 17/8/09
Thanks Kyle, I appreciate the endorsement!
Russ Somers
on 29/8/09
Great topic - having had an informal conversation with Alex on this very subject, I can attest that he has some great ideas to share!
Alex Jones
on 2/9/09
Thanks Russ!
blu ray ripper
on 13/11/09
So looking forward to this..
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