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Ten Mistakes to Avoid When Designing an ePayment System
- Your vote:
- Yes No
- Organizer:
- Description:
- They’re everywhere. Banks, merchants, insurance companies, your local landscaper. Seems everyone has a way to take your money – ehem, process your payment – online. What seems like a surefire way for companies to reduce costs ends up becoming a one‐way ticket to user experience dread.
- Questions
Answered: -
- Can I keep users from hating my company when they pay a bill online?
- How do I give users confidence a payment has been made?
- What will keep users from abandoning payment transactions?
- What makes it easy for users to manage their stored information?
- Can I give users a lot of options and still get paid?
- How do I avoid user frustration in my forms?
- Can bill payment be a delightful experience?
- How do I design complex, chained interactions?
- How do I design an easy to understand transaction?
- How long should a payment form be?
- Level:
- Advanced
- Category:
- Content, Design Thinking, Information Architecture, Interface Design, User Experience
- Type:
- Panel
- Event:
- Interactive 2010
Developed for SXSW by Lindsey Simon