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Title:

How to be a Customer Support Rock Star

Your vote:
Yes No
Organizer:
Grace Antonio, FreshBooks
Description:
Software as a Service is more about service than software. Great software companies today have great customer support. If you want to succeed in this industry, learn how to do it right from these customer support rock stars.
Questions
Answered:
  1. What tools do you use to do customer support?
  2. How do you keep customers happy?
  3. How to get beyond reactive customer support to proactive customer support?
  4. Why is customer support important?
  5. How to get customers to help each other?
  6. Do you have to answer the phone?
  7. How do you use Twitter to do customer support?
  8. How do you scale customer support?
  9. How to avoid hiring robotic customer support staff, and keep the brand alive?
  10. How to make customers feel comfortable asking for help?
Level:
Beginner
Category:
Branding / Marketing / Publicity, Business / Entrepreneurial / Monetization, Community / Online Community, User Experience, Web Apps / Widgets
Type:
Panel
Event:
Interactive 2010
Saul Colt
on 17/8/09
Grace is a rock star
Sarah Prevette
on 1/9/09
Grace's customer service is legendary. This will be an incredible talk to attend.
Vanessa Au Yong
on 6/9/09
Grace is awesome.
Gabriel Antonio
on 7/9/09
Grace is amazing!
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