Like it or note, Twitter has quickly become the first channel consumers use to express their opinion about a company – good, bad or otherwise. Smart brands are taking control of their Twitter presence without undermining its personal, spontaneous value. Learn how some of the best are rocking the Twitterverse today.
Questions Answered:
How to “Twitterize” your customer service
How to build a brand without losing your soul
Essential workflow tools you can’t live without
How to manage multiple accounts with minimal headache
How to involve the right experts at the right time
Which tweets to respond to and which (if any) to ignore
What’s a brand liability – and how to avoid one
What’s the next big corporate feature set, and why you should care
What’s Twitter ROI, and how do you know when you’ve got it?
How to convert a boss who’s a Twitter nonbeliever
Level:
Intermediate
Category:
Blogging, Branding / Marketing / Publicity, Community / Online Community, Online Relationships, Social Networking