The news about the earthquakes in China broke on Twitter. A fake email from Apple posted on a blog sent the stock tumbling 5% in twenty minutes. How is the modern media landscape affecting crisis, both humanitarian and for major brands? Discuss with those enabling it and victimized by it.
Questions Answered:
Can microblogging be a valuable tool in a humanitarian crisis?
How can brands protect themselves from a fake crisis?
How real is the threat of hijacked social media profiles?
How is trust affected by the need for immediacy?
Does micro-content lend credibility to earlier platforms like blogging?
How has increased immediacy affected the way brands are expected to act in a crisis?
Where will consumers turn in the future for the fastest news possible?
Does microblogging increase or decrease the risks involved with citizen journalism?
Who is liable in the result of a fake crisis that is perpetuated by an online community?
It is the responsibility of the platform to police for content that could be damaging on a large scale?
Panelists:
Andy Carvin (NPR), Alex de Carvalho (alexdc.org), Peter Imbres, moderator (Hill and Knowlton), Scott Monty (Ford Motor Company)